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Still using the old Horizon Power app?  Upgrade now – this version will be switched off soon.  

We’ve listened to your feedback and made it easier to manage your account on any device, anytime, anywhere. 

Nov 20, 2025
Help & Support App News
Still using the old Horizon Power app?  Upgrade now – this version will be switched off soon.  

We’ve listened to your feedback and made it easier and more secure to manage your account on any device, anytime, anywhere. 

What's new?

Easy access and added security
 It's as easy as logging in using a secure two-step verification process, through an SMS code or password.

See how you're tracking before your next bill arrives Get an estimated cost of your next bill, see how much energy you're using and set a spend goal.
Easily manage your account online View your account and bills, sign up for Direct Debit, update your details and notify us if you're moving home.
Get support when you need it Request more time to pay, choose flexible payment options and see what concessions you are eligible for. Plus, you can easily get in touch with us.
Stay informed Set up alerts to receive bill and payment reminders and stay informed about outages in your area.

Not sure what app you have? Check your phone's app icon – the new app has a light blue background!

Upgrade now

It’s important you register for your new MyAccount soon. The old version of MyAccount and the Horizon Power app will be switched off at the end of 2025.

There's three easy steps to enjoy the new app: 
  1. Delete the old Horizon Power app.
  2. Download the new Horizon Power app from Google Play or the App Store.
  3. Register your details with the new MyAccount.

You can check out this video if you need help registering for MyAccount.

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If you've previously registered for MyAccount or the App before December 2023, you'll need to register again - as we migrate to a whole new experience.

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The old version of the Horizon Power app is no longer supported and will be switched off soon. After this date you will be unable to access your account via the old app. Please upgrade to the new app soon to have continued access.  

Horizon Power $4.1 million AMI rollout powers a more efficient and equitable electricity network in WA’s remote communities

Horizon Power has successfully rolled out advanced metering infrastructure (AMI) across six remote communities in the Kimberley, unlocking future benefits and savings for some of Western Australia’s most isolated communities.

Regions Kimberley Projects Remote communities
Read more

More than $500,000 awarded to regional community initiatives

The State Government, through our Community Partnerships Program, has awarded a further $500,000 to support 60 community initiatives across regional and remote Western Australia.

Topics Community Community partnerships News
Read more

Horizon Power takes next step on reconciliation journey with launch of Stretch RAP

We're proud to announce the launch of our Stretch Reconciliation Action Plan (RAP) 2025-2028, reaffirming our commitment to reconciliation and the empowerment of Aboriginal and Torres Strait Islander communities across regional and remote Western Australia.

Regions News Remote communities
Read more

2024-25 Annual Report: Shaping a sustainable energy future for regional WA

Horizon Power’s 2024-25 Annual Report has been tabled in Parliament and published on our website, showcasing a year of transformative progress in clean energy, operational excellence, and social responsibility across regional and remote Western Australia. 

Topics Business News
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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.