Help & support

Community Wave is our Virtual Power Plant (VPP). It helps us connect and coordinate the supply and demand of connected energy assets like solar and batteries:

1. balancing the flow of solar energy to and from the network;
2. maintaining a safe and reliable power supply to the whole community;
3. and allowing more energy assets to connect.

Yes, from 1 July 2025, Community Wave is required to connect new solar or battery systems to the Horizon Power network.

If you are applying to upgrade your customers existing system, you may need to replace the inverter so it is compatiable with Smart Connect Solar. 

Community Wave Buyback Bonus is avaiable to all customers*. To be eligiable the solar inverter capacity must be 5kW or greater, or for any sized inverter when paired with a battery. 

*Exculding customers on a My Power tariff

Once your application to connect to the Horizon Power network has been approved, we'll deliver the device (SwitchDin Droplet Plus) to your nominated address.

Don't forget to inspect the contents of the box to ensure all parts are present and there are no signs of physical damage.

If any parts are missing or damaged, please contact SwitchDin helpdesk via email:

• (+61) 02 4786 0426
• support@switchdin.com

Smart Connect Solar is currently compatible with some inverter models from manufacturers like Fronius, SMA, GoodWe, GroWatt, Ozton, SunGrow, and Sofar Solar. Horizon Power and our partners are actively working to expand compatibility with additional manufacturers and inverter models.

View the latest list of compatible inverters here.

Your customer will be able to find their NMI on their electricity bill, or by logging in to My Account, selecting More, and then Self Service.

Additionally, you can find the NMI on the Application to Connect summary you received via email after you submitted their RESA application.

Not for Basic EG connections (up to 30 kVA). The solar inverter needs to be compatible with our DER Management system (DERMS). The good news is, this list will grow in size over time.

Low Voltage EG connections (greater than 30 kVA) can use any solar inverter from the Clean Energy Council's approved list of solar inverters.

Yes, your customer's solar system will be energy managed upon commissioning the installation via the Stormcloud application.

Yes, inverter settings will need to be configured to ensure controls are received via Modbus, as well as set generation fail safe levels. Instructions for configuring inverter settings are aviable on the SwitchDin website.

Smart Connect Solar only impacts the operation of DC batteries connected to a hybrid inverter. It may limit the batteries’ ability to export during certain times of the day.

Commissioning of the SGD needs to be carried out during daylight hours. This is to successfully confirm the solar generation controls can be tested as part of the installation process.

Only USB Port 3 on the SGD supports internet access, an Ethernet to USB adaptor is included in each SGD box.

Yes, it is crucial to ensure there is an active internet connection at the site before the installation. Internet connectivity is essential to commission and complete the solar installation.

No, once the SGD is connected to the internet and the inverter, both devices can use the hard-wired LAN connection to access the internet.

Your application and approval will include the conditions your installation must comply with. Please refer the “Offer to Connect” conditions we provided with your application approval.

The impact to the payback period for your customers solar system can vary depending on factors such as location, system, and installation costs. On average, you can expect approximately 10% energy management over a typical year. Please see our solar calculator for more information and estimated savings.

Yes. Customers will need to request a Smart Connect reference number via their MyAccount. They just need to accept the Terms & Conditions and will be issued a unique reference number to forward to you.

You will need this reference number before you can start the application to connect form.

Initially, customers may contact you first if they encounter any issues with their solar system. If you suspect an SGD fault, please:

1. consult SwitcheDin's technical and troubleshooting guides;
2. confirm with your customer if they're connected to the internet: and
3. ask them to power cycle both their SGD and inverter.

If these steps fail to resolve the issue, your customer should contact Horizon Power.

Initially, customers may contact you first if they encounter any issues with their solar system. If you suspect an SGD fault, please:

1. consult SwitcheDin's technical and troubleshooting guides;
2. confirm with your customer if they're connected to the internet: and
3. ask them to power cycle both their SGD and inverter.

If these steps fail to resolve the issue, your customer should contact Horizon Power.

For detailed fault-finding processes, please consult our troubleshooting guides on the SwitchDin website.

If further assistance is required, please contact SwitchDin for technical support:

• support@switchdin.com
• (+61) 02 4786 0426