Life support equipment & critical load businesses
Our number one priority remains the safety and wellbeing of our customers and regional communities. We’re here to support our customers with life support equipment and 'critical load' businesses - before, during and after a power outage.
If you or one of your family members uses life support equipment at home, then we need to know.
Please ensure that the equipment is registered with us, so that:
- we can contact you in advance of any planned outages
- we can prioritise power to your home in the event of an unplanned outage
Critical businesses like emergency services, food manufacturers and hospitals are community lifelines.
That's why if your business is eligible to be registered as a critical load:
- we'll work with you to ensure you're given advanced notice of any planned outages; and
- prioritise restoring your power in case of an outage.
Create an outage checklist
If you have registered the life-support equipment at your premises with us, we’ll contact you before any planned power interruptions. This will give you the opportunity to put your power outage plan in place.
Download MyAccount to stay informed
Download the app to be the first to know about planned and unplanned power outages, faults and electricity supply interruptions when they occur.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.