How to connect and manage your prepaid power account
Frequently asked questions
How does Prepaid Power work?
If you’re eligible for Prepaid Power, you’ll use our Horizon Power app to buy prepaid credit. You can find out how much power you have left to use through your meter or through your balance on the app. Your balance updates every 30 minutes to reflect how much power has been used. If you’re running low on credit, we’ll send you notifications to remind you to buy more power.
How much does it cost?
There is no cost to you to become a Prepaid Power customer.
Can I change back if I don’t like it?
Yes, you are not locked into a contract. You can change at any time.
How do I know if my meter is compatible for Prepaid Power?
Contact your local Horizon Power office or call 1800 447 707 and we'll let you know.
I don’t have a key to my meter box. Does this matter?
Yes, you need to have access to your meter box. Without it, you can’t be setup for a Prepaid account.
I don’t have access to a smart device. Can I switch to Prepaid Power?
No, you will need access to the Horizon Power app to purchase power.
I have a business. Can I switch to Prepaid Power?
At the moment, Prepaid Power is only available for customers on our A2 residential tariff.
I’m a life support customer. Can I switch to Prepaid Power?
No, if you or anyone in your household relies on life support equipment, you’re not eligible for Prepaid Power.
How much power can I buy at a time?
You can purchase a minimum amount of $10 and a maximum of $1000.
Can I make payments over the phone?
No, we can’t accept payments over the phone - but if you have a smartphone, you can use your phone to buy credit through our Horizon Power app.
Can anyone buy power for my home?
Yes, anyone can buy power for your house, they will just need your Horizon Power account number to purchase power via the app. It is a great way for everyone to contribute.
How long does it take for my payment to show on my meter?
Your payments are usually credited to your meter within 10 minutes. If this has not been credited to your meter within 30 minutes, you can call 1800 447 707 to let us know.
Can I set up direct debit for Prepaid Power?
Not yet, but we are working on it.
Can I apply for a concession?
Yes, please call 1800 447 707 and we can check your eligibility. You will need to provide us with your concession details, including your customer reference number (CRN).
How do I know my credit balance?
Your balance is displayed on your meter and on the app if you have registered your account.
Why do I need to register on the app?
By registering your details on the Horizon Power app, you can buy power for your meter, see your balance at any time, check your usage, see outages and much more.
What happens to left over credit on my meter if I move?
Before you move, call us on 1800 447 707 to close your account. We will be able to help with refunding any remaining credit on your meter. Please note, we can’t process refunds through our Horizon Power retail offices.
Can I transfer credit to a meter in someone else’s name?
Yes, please call 1800 447 707 and we can organise this for you.
Kimberley
| Name | Location |
| Bardi Ardyaloon | Ardyaloon Community, Dampier Peninsula WA 6725 |
| Bayulu Supermarket | Bayulu Community, Fitzroy Crossing WA 6765 |
| Beagle Bay Community Store | Beagle Bay Community, Beagle Bay WA 6725 |
| Bidyadanga General Store | Bidyadanga Road La Grange WA 6725 |
| BP Ord River | 5 Messmate Way Kununurra, WA 6743 |
| Derby Fuels | 46 Clarendon Street Derby WA 6728 |
| Djarindjin Roadhouse | Djarindjin Community, 26 Angus St Dampier Peninsula WA 6725 |
| IGA XPRESS | Lot 82 Great Northern Highway Halls Creek WA 6770 |
| Kalumburu Mission | Kalumburu Community, Kalumburu WA 6740 |
| Kimberley - Motors | 6 Great Northern Highway Wyndham WA 6740 |
| Lombadina Aboriginal Corp | Lombadina Community, Dampier Peninsula WA 6725 |
| Looma Store | Looma Circuit, Camballin WA 6728 |
| Mowanjum Aboriginal Corp | Lot 85 Gibb River Road Derby WA 6728 |
| BP Fitzroy crossing | 158 Great Northern Highway Fitzroy Crossing WA 6765 |
| Uraro store | Main Road Kalumburu WA 6740 |
| Warmun Roadhouse | Lot 22 Great Northern Highway Warmun WA 6743 |
| Wungkul Store | Warmun Community, Warmun WA 6743 |
| Yungngora Store | 75 Larlgardi Street Mount Hardman WA 6765 |
Pilbara
| Name | Location |
| Marble Bar Community Resource Centre | 16 Francis Street Marble Bar WA6760 |
| Nullagine Community Resource Centre | 39 Gallop Rd Nullagine WA 6758 |
| Nullagine General Store | 14 Cooke Street Nullagine WA 6758 |
| Onslow Store | 35 Second Avenue Onslow WA 6710 |
| Puma South Hedland | Lot 401 Great Northern Hwy South Hedland WA 6722 |
| Roebourne Post Office | 69 Sholl Street Roebourne WA 6718 |
| Shire of Upper Gascoyne | 4 Scott Street Gascoyne Junction WA 6705 |
Gascoyne Mid West
| Name | Location |
| Meekatharra Post Office | 62 Main Street Meekathara WA 6642 |
| Wiluna Traders | 37 Wotton Street Wiluna WA 6646 |
Esperance
| Name | Location |
| Leonora Liberty | 724 Tower Street Leonora WA 6438 |
| Menzies Aboriginal Corp | 43 Walsh Street Menzies WA 6436 |
What is emergency credit?
Emergency credit allows you to stay connected when you run out of credit. It is available after 11.00am until 9.00am the next business day, unless you exceed the emergency credit limit.
Will my power be disconnected if I run out of money?
If you run out of credit between 9.00am and 11.00am Monday to Friday, you will be disconnected. You can access emergency credit after 11.00am until 9.00am the following business day to allow you to be reconnected. If you use up your emergency credit limit, you won’t be able to reconnect until a payment is made to top up your prepaid balance.
Is emergency credit free power?
No, any emergency credit used must be paid back. You’ll need to pay your emergency credit amount first before you can top up your balance.
I am currently receiving a renewable energy buyback offer. Will I still be eligible for this if I convert to Prepaid Power?
If no changes are made on your existing solar system, there will be no changes to your buyback eligibility.
Will my solar still work if I have no credit on my prepaid meter?
No, once a meter is disconnected, your solar inverter will also disconnect. While an inverter is disconnected, your solar installation will not generate power and you won’t be able to receive REBS or DEBS credits (through the Distributed Energy Buyback Scheme). 
Can I have my solar buyback credits applied to a prepaid meter?
Yes, your buyback credit (REBS or DEBS) will automatically be applied to your prepaid meter.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.