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Monitoring your usage

Easily manage your account online

  • Quickly access your account balance and bills
  • See what concessions you may be eligible for
  • Chip away at your bill with Direct Debit
  • Update your details
  • Request more time to pay
  • Notify us if you’re moving home

Play the video to see how easy it is to register and get started.

Register for MyAccount
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MyAccount is Horizon Power’s online portal for you to access and manage your energy account, view bills, make payments, and more through a secure online platform. 
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You can view and pay your bill, pay smaller amounts with direct debit, set up payment reminders, request a payment extension and view known outages in your area. Plus, you can track your current energy spend and an estimate of your next bill. 
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Horizon Power takes security seriously and employs measures to protect your personal and account information, in line with our Privacy Policy and MyAccount Terms & Conditions. Ensure that you use a strong password and log out after each session to maintain security. 
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Yes. You can submit a request to update your contact information, including your email address and phone number, in the Account Details section of MyAccount. 
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Yes. You can now easily access MyAccount from your favourite mobile or tablet device. Download it now from the Google Play or App Store.

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Registering for MyAccount is easy and can be completed in a few easy steps.  
 
Visit login.horizonpower.com.au/register-for-myaccount and:
  1. Enter your account number (you'll find this printed on your electricity bill in the top right-hand corner) and the email address or primary mobile number that you have linked to your account. 
  2. Set a secure password. 
  3. Confirm it’s you by entering the one-time code we’ll send to your email or mobile. 
 Please note: If you've used our previous MyAccount or Horizon Power app, you will need to register again.

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Your account number is printed on your electricity bill in the top right-hand corner. If you don’t have a copy of a previous bill handy, please contact us for assistance.
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We’re here to help - please contact us for assistance
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Registering with MyAccount should only take a few minutes.  
 
Please have your account number handy (you'll find this printed on your electricity bill in the top right-hand corner) and the email address or primary mobile number that you have linked to your account.
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If you need to update the email address and phone number you use to log in, please contact us for assistance. Or you can submit a request to update your contact information, including your email address and phone number, in the Self serve section of MyAccount. 
 
You can reset your password at any time by visiting login.horizonpower.com.au/reset-forgotten-password
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Register for MyAccount with one of your accounts - using the 6 digit account number and the email address or mobile number that you have linked to your account.

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  • Once you log in,  you can easily add all your other accounts in the Self Service section.
  • Select More from the menu
  • Then select Self service link
  • And then tap Link another account

You’ll need your other account numbers handy, plus the account holder's name - exactly as it appears on the bill.

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Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.

Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.