Helping customers to transition to a new energy source
From April 2022 to March 2023, Horizon Power supported approximately 400 residential, business and government customers in Esperance to transition from reticulated gas to an alternative energy source.
Nine out of ten customers have chosen a full or partial electrification solution, with increased energy efficiency and lower emissions.
Frequently asked questions
The decision by the Esperance Gas Distribution Company to cut off the gas supply would have left a significant number of homes, businesses and government organisations without cooking, hot water, heating or manufacturing solutions. The government funding was necessary to provide continuity for those customers who needed help.
Horizon Power covered the cost to replace an appliance with one of a similar capacity output. ‘Like-for-like’ appliances were determined by independent energy efficiency specialists. Financial support included the completion of site installation works conducted by qualified trades.
Customers choosing to upgrade their appliances could pay the difference between the appliance cost and ‘like-for-like’ financial support.
Horizon Power also provided financial support to residential customers choosing to convert their existing appliances to bottled gas.
Reticulated gas barbecues were not in scope for the project and no funding support for conversion or replacement was provided.
The first step is to refer to the product manual. We encourage you to complete the warranty cards for any new appliances and seek manufacturer advice for any issues.
If you are unable to resolve the issue yourself, you should contact the trade who installed or converted the appliance.
Plumbing and electrical issues should also be directed to the tradesperson who carried out the work.
Horizon Power account holders can contact the Esperance Depot on 08 9072 3400. All faults or emergencies should be directed to 13 23 51.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.