Connections

Explore our handy checklist of things you can do if you don’t have power.

If you have received an Inspector’s Advice or Fault Note this means there is an issue beyond the meter box with your existing electricity supply or that additional work is required before your property can be energised. In both instances, you should engage the services of a licensed electrical contractor to rectify the issues identified.

We carry out ongoing network maintenance and upgrade works and whenever possible, we will do this without interrupting your power supply. Sometimes however we need to temporarily disconnect power supplies while this work takes place. 

Always assume a fallen powerline is live. Stay well clear and report the fault to us immediately on 13 23 51. 

For non-urgent streetlight fault problems please complete the online form or call us on 1800 264 914.

Please, always be aware of electricity and report any electrical incidents or faults immediately by telephoning 13 23 51 and in emergency situations, dial 000.

Most customers use a builder or developer when building a home or business and normally this person will fill-out the required paperwork on your behalf. If you're managing the project yourself here's a handy guide to what you need to do. 

We aim to acknowledge your application within three to four business days of receipt of your application and provide an estimate or formal quote within four weeks. As soon as you have paid the formal quote, we will commence scheduling and procurement of materials.

Connection applications are designed to assist Horizon Power understand your connection needs and to assess the network infrastructure requirements. The Connection Application Form is the primary form to connect power to any site.

You need to apply to relocate distribution equipment such as streetlights, transformers, pillars and overhead lines. Once we receive your application, we will provide you with a formal quote. We will endeavour to work with you to relocate the asset to your preferred location; however, this is dependent on a suitable location being available.

Traditionally electricity is distributed through overhead poles and wires but in recent years, this infrastructure has been placed below the ground. Not only does this look better but it also minimises the safety risks associated with electricity and reduces the likelihood of unplanned power interruptions due to adverse weather conditions.

If you are building a house or business, an underground connection will automatically be installed and the costs associated with this will be included in the connection quote we provide.

If you are in an area where electricity is supplied through an overhead network and you would like an underground power supply between the street pole and the meter box, you may be eligible for a subsidised rate. The application form details the terms and conditions to be eligible for this subsidised rate.

As a requirement of Main Roads WA, Horizon Power must authorise all load movements across our network where the load is more than 4.3m high and/or 5.5m wide. 

You or your electrical contractor should complete one of the forms available at the link below.

It is a legal requirement that all electrical work in Western Australia is only carried out by qualified electrical tradespeople licensed to work in Western Australia and who are employed by an electrical contractor licensed to carry out work in this State.

You should apply to register with us as life support customer. In doing so, you will receive priority restoration in the event of an unplanned power interruption and will receive additional notice of any planned interruption to ensure you are able to put alternative arrangements in place.

Many tenants pay for their own electricity and will need to open an account with us. You should check your tenancy agreement to see whether you are responsible for the electricity you use. 

It is important that a licensed electrical contractor inspects your power poles and powerlines to ensure they are in a good and safe condition. Never climb a pole, approach the wires, cut any vegetation near wires or attempt any electrical repairs yourself.

Powerlines which transport electricity from your main switchboard and meter to your home or other buildings are private powerlines. This includes the pole where our overhead service cable is attached and/or the pole where the switchboard/meter box is located.

The Horizon Power Pilbara Network is a ring fenced business unit within Horizon Power responsible for managing Horizon Power's network in the North West Interconnected System (NWIS) which is a covered network under the Pilbara Networks Access Code 2021.